FREQUENTLY ASKED QUESTIONS

What dates are you open?

What hours are you open?

How much do tickets cost?

Does my baby need a ticket?

Can I buy tickets in person?

Can I exchange or refund my ticket?

Do I need to reserve a date and time?

 

What are the differences between the types of tickets?

What if I’m late or early to the time I purchased?

 

I forgot to print out my tickets!
 

Why didn't I get my tickets in my email?

 

Do you offer group tickets?

 

Are there any discounts available?

When will the next city be announced/is it coming to my city?

About the Experience

Where are you located?

 

What precautions are you taking in response to COVID-19?

Is this a family friendly event?

Is this event all ages?

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Can I bring my dog?​ 

How long may I spend at the experience?

Is the experience wheelchair accessible?

Is the experience ADA accessible?

What should I bring?

Can I bring my stroller?

Can I take pictures and video?