FREQUENTLY ASKED QUESTIONS
What dates are you open?
What hours are you open?
How much do tickets cost?
Does my baby need a ticket?
Can I buy tickets in person?
Can I exchange or refund my ticket?
Do I need to reserve a date and time?
What are the differences between the types of tickets?
What if I’m late or early to the time I purchased?
I forgot to print out my tickets!
Why didn't I get my tickets in my email?
Do you offer group tickets?
Are there any discounts available?
When will the next city be announced/is it coming to my city?
About the Experience
Where are you located?
What precautions are you taking in response to COVID-19?
Is this a family friendly event?
Is this event all ages?
Can I bring my dog?
How long may I spend at the experience?
Is the experience wheelchair accessible?
Is the experience ADA accessible?
What should I bring?
Can I bring my stroller?
Can I take pictures and video?